Remote Job:IT Officer Opportunity at ACLED

Remote Job:IT Officer Opportunity at ACLED Strengthening Digital Infrastructure for Global Crisis Monitoring: 

The Armed Conflict Location & Event Data Project (ACLED), a globally recognized non-profit organization, is seeking an IT Officer to support its global operations.

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This fully remote role is a unique opportunity to enhance digital infrastructure, ensure efficient IT support services, and contribute to organization-wide technology initiatives.

As a key member of ACLED’s Technology & Architecture team, the IT Officer will play a vital role in maintaining operational efficiency and enabling smooth digital workflows.

About ACLED

ACLED is a leading organization in collecting, analyzing, and mapping real-time data on political violence and protest worldwide. Our data and analysis inform media outlets, researchers, policymakers, and practitioners working in conflict prevention, crisis response, and human rights. With a distributed team and a commitment to transparency, ACLED has become a trusted source for decision-makers across sectors.

Job Overview

As an IT Officer, you will serve as the first line of technical support across the organization, managing user issues, coordinating with external vendors, and contributing to broader IT and security projects.

This role requires a strong grasp of cybersecurity fundamentals, excellent communication skills, and the ability to work independently in a remote setting.

Key Responsibilities:

• Provide end-user IT support, managing user accounts, and troubleshooting technical issues
• Coordinate with external IT service providers for issue resolution and performance updates
•  Support IT service management, including information security protocols, digital safety policies, and incident response
•  Collaborate on organization-wide rollouts of new tools, platforms, policies, and systems

Requirements

• Degree in computer science, information systems, software engineering, or a related IT field
•  Minimum of three years in a technical support/help desk role, including administration of Google Workspace and Office 365 environments
•  Experience with incident management and organizational security protocols
• Strong grasp of cybersecurity fundamentals and best practices
• Excellent written and verbal communication skills in English

Preferred Qualifications

• ITIL 4 Foundation Certification or equivalent service management qualification
• Microsoft Certified: Azure Fundamentals (AZ-900) or other cloud platform certifications
• Experience working in nonprofit or NGO environments, particularly in IT & Security roles

How to Apply

If you’re passionate about using your IT skills to make a difference, submit your CV and cover letter detailing your qualifications, relevant experience, and salary range expectation. Applications are reviewed on a rolling basis, so don’t wait – apply today!

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Happy Applying and congratulations in advance!